13 Speaking Lessons in 30 Days

The five weeks between Oct 21 and Nov 24 were the busiest speaking weeks I've had since working for the student travel company, Ambassador Programs, a few years back.

I've scaled back my speaking considerably since spending such a high percentage of my time away from my family in that particular job, and focused on coaching emerging speakers to discover, develop, & deliver their keynotes, as well as work with Toastmasters speech contestants. With six kids, three of whom are battling with significant medical challenges, this has been the 'Win Anyway' choice for me.

When several opportunities came up this Winter that I found I could justify taking time for, they reminded me, at least for a little while, what it feels like to be a working speaker again, not just a working coach.

A few lessons learned, re-learned, and/or reinforced:

A. Roll With The Punches. You can't control everything, and often not even what you thought you could control.

Even if you type introductions, even if you talk to your introducer before time. Even if you give specific time instructions. Whenever you put timing, introductions, room setup, microphone and projector tech, back-of-the-room sales, etc., in the hands of someone else, you never know what you're going to get. Sometimes the results are exactly what you want, other times, you just want to tear your hair out.

I had some fantastic results and some not-so-fantastic results over this time - and nothing so bad as to render the presentation a failure occurred. Just remember that everyone is typically looking to help you create your best result, for yourself and for them - so act in good humor and with great patience.

B. Always Dress Like You'll Be At The Head Table. Because the one time you don't, you'll walk into the evening dinner and there your name-tag will be.

C. Don't Forget Your Chargers. Seriously - such a simple mistake, but it cost me a weekend of reviewable videos of myself, and potential testimonials. If possible, have a USB backup. This goes for phones, laptops, cameras - anything that takes power, of course.

D.1 People Want to Hear You. You're there because the organizer wanted their audience to hear your message - your audience is there hoping you're going to give them something worth hearing.

D.2 Connect. You don't have to win over your audience - it's not an argument. Just connect with them. Make them laugh in the first 30 to 60 seconds. Better yet, in your introduction. Find common ground, so you're not perceived as thinking you're above them. Look your introducer in the eye if they shake your hand, and do the same with your audience before you start talking - let your emcee sit down as you do so.

E. Standing Ovations Mean Nothing and Everything. You'll know the difference if you know your audience and message. Some standing O's come out of tradition and respect, others come out of emotion and gratitude. Don't tie your success or failure to them - just appreciate the moment, and acknowledge it by not just walking off-stage immediately, or at least stopping midway on your way out to take a quick bow, nod or wave. They want to know you care that they care.

F. Don't Underestimate Their Willingness to Bring You Home With Them. At least your books, etc. I sold out of all my materials in Toronto, and could have easily brought more books, as well as my two audio products with me. I still have a few to send out this week to people who bought on a last-minute voucher system. Despite my years as a salesman, or maybe because of, I hesitate to look like I'm all about hawking my product. But the people who left my table with nothing because I didn't bring enough don't want to hear that.

G. Always Be Ready To Speak. Not just earlier in the program than you thought, but on occasions you might be spontaneously introduced to say a few words because you're at the head table. And not dressed for it...

H. Your Body Won't Always Cooperate. Travel, in general, is exhausting. For me, between my leg, my back, my Sciatica, and my bad eyes, it's a wonder I can even operate in the real world. I woke up several days in Toronto unable to walk in the morning more than a step or two. The show had to go on, though, and it did. For you, it might be an onset of the flu, or laryngitis, a fall on the ice - who knows. We're frail creatures. But unless you're bleeding out, you can typically find your way to the stage, and your message will find its way to its audience.

I.  Power Point is Overrated, but Still Tempting. Of all the presentations I gave, the least successful involved PowerPoint. Maybe it is my own comfort level, my own disdain for the program with my own presentations. (Some of my clients use Power Point, and we get tremendous results.) But for the more motivational style of what I do, it is just typically unnecessary. Then I hear someone talk about learning styles, and I start to wonder about it all over again.

J. I Still Get Nervous. I wrote a post about this in October - specifically with the contest process in Toastmasters - but I still get nervous in the 'real world' too. Not shaky or short of breath - but anxious about my content, my humor, and pretty much everything around the event. I doubt, however, many in my audience would know that. I would like to get my content down to the point that I'm not still reviewing even an outline during dessert...

K. The Most Important Result. For me it's still the one person out of 20, or 200, who comes up and says they needed to hear what I had to say that night. Who tells me I've changed their thinking, encouraged them, or given them a new tool. That one person who says something usually represents a much larger group of those who will never tell you - but even if they don't, and you've touched just that one single person, it's better than if you stayed home and watched Blacklist, right? Right.

Those are some of the best lessons I learned/relearned/reinforced that might help you going forward. There are also a couple of additional tidbits just for me - like the thought that I still really enjoy being on the road and speaking. With my kids getting a bit older, and a little more stability creeping in on the health front (knock on wood), I might need to get out there more.

I also re-learned that I have something of value to give to my audiences, whether I'm training them to Speak Anyway, or sharing a Tall Tale on the District Stage, giving a workshop on Evaluation Skills or how to take your Toastmasters experience to a higher level, or giving my Win Anyway & Lead Anyway Keynotes. When we sit on the sidelines long enough, doubt can creep in.

So don't sit. Get out there and Speak - & Deliver.

Toastmaster Sunday: Do I Still Get Nervous?

Yesterday I competed at my first Division Contest in two and a half years.

The nerves hit the moment I stepped through the doors of the conference area at St. Anthony's Hospital in Lakewood, CO. My stomach cramped up. My breathing sped up. Walking to the preparation area that Evaluation Contestants are led to after the test speaker, I thought I might literally pass out. I couldn't catch my breath until 5 seconds before my name was called - and I was the sixth evaluator out of six, so I had quite a wait.

You'd think I'd be fine after that, but Tall Tales was next, and I was fourth out of five. The breathing troubles started again. I started shaking. I was going over each moment of my speech, trying to map it all out, and pay enough attention to the speakers before me to be both respectful of them and mindful of any overlap in content, or callback opportunity.

Yes, I was nervous. And it felt GREAT!

After competing in the Semi-Finals of the International Contest for Toastmasters back in August of 2011, I took some time off from the competition scene to focus on my family - which was just beginning to discover some major medical issues with our children with Neurofibromatosis, including brain tumors (our oldest daughter, Bailey, started chemo during the 2011 contest run, and completed her first set of rounds in Spring of this year, and remains stable), scoliosis, and degenerative disk disorder, among others.

I didn't abandon Toastmasters - I just focused on the leadership track, and became an Area Governor, which, for me at least, was a lot less time intensive than competing. I didn't need two years off to be an AG, of course, but I deliberately announced before the 2012 contest to DQ myself, just so I wouldn't be tempted to even try again.

For those who don't know, I'm a bit of a competition junkie - particularly with the Int'l - I competed from 2001 to 2009 as well as in 2011, getting as far as the Semi's seven times, and the WCPS twice - so it took a great deal of time away from everything else in life.

Back to yesterday. This Fall my District switched from the Humorous Speech Contest to Tall Tales, and the second contest is my second favorite - Evaluation. After two years away, I was chomping at the bit to compete again.

Evaluation is the easy one to deal with - no prep. But for Tall Tales, I dusted off a story I wrote about 10 years ago for a Tall Tales competition in Utah - and polished it with everything I've learned since then about writing, speaking, performing, humor - and dove right in.

Believe it or not, I was ALMOST as nervous at the club level, and JUST as nervous at the Area level.

Why? Why would a guy whose competed in 100 or so contests, who speaks and coaches professionally, who get invited to Districts to speak at the conferences on a regular basis, still get nervous?

Because, well, I've competed in a 100 or so contests - and each is different. I speak and coach professionally, and get invited to conferences regularly, which means I have to live up to my own reputation. And - because I care - yes, about winning, but also about doing the best I can do - win or lose, and not phoning it in, which becomes fairly easy to do when most of my TM speaking these days, at the club level at least, comes because someone has dropped out at the last minute.

One of the most common statements I hear from people about the fear of public speaking is that it makes them nervous. That nervousness, once you know what to do with it, is your biggest ally. It means you care - that you'll work hard, and that your performance will be better than it would be without the fear.

Embrace it. Rejoice in it.

Meanwhile, for me at least, it's on to District in November in both contests - where I'll be continuing to master my nervousness so I can Speak & Deliver...and the judges give me an opportunity to Win Anyway!

The Speaker's Trust

What if...

What if Zig Ziglar didn't really sell pots and pans door to door?
What if Les Brown wasn't really pigeon-holed as 'educable retarded'?
What if Tony Robbins never sat in his apartment listening to Neil Diamond sing 'I am I said'?

Three famous stories from three famous and trusted (mostly) high-level speakers. Stories that are theirs - they happened to them, and all add powerful credibility and emotion to their overall messages.

What if...they were lies? Would we still care about these speakers and their messages? Would we discredit them, and dismiss all they've ever said? Would we feel betrayed?

How much of a lie is a lie? Speakers often 'embellish' their stories. Dialogue is polished for maximum efficiency and effect. Times and places may change. Perhaps monetary amounts are fudged a bit. Where do we draw the line, as speakers, and as audiences? When does a 'little white lie' turn into a big fat honking lie that discredits the speaker, and ultimately breaks 'The Speaker's Trust'?

---

Last week at this time, Toastmasters was holding its annual 'World Championship of Public Speaking'. Speakers from around the world doing there best to reach the audience with touching stories that created laughter and tears. Most were likely first-person accounts of events in their lives - those are typically the most effective in this particular contest.

Nowhere in the rule book for this contest, however, does it mention the stories have to be TRUE. From reports I've heard over the years, there are a few that succeed in advancing, even winning the whole contest, with patently FALSE stories, told as if they were the truth.

2010 Champion David Henderson admitted just hours after the contest that his heart-wrenching first-person account of his childhood friend dying from Sickle Cell Anemia, a speech where he described specific conversations and interactions that had the audience entranced and emotionally invested, was, as he put it, 'Mythologized'. She never existed. The events never happened. You can find this interview by clicking HERE - it starts about halfway through, after the quiz game. (if I had listened to this 3 years ago - this post would have been written 3 years ago...)

He defends it as a way to bring attention to Sickle Cell Anemia. He succeeded at this, to be sure. He also won the entire contest, within the rules. For me, however, he also betrayed 'The Speaker's Trust'.

If you hear a first-person, told as truth story that puts you through an emotional ringer as this speech did, and then find out it's nothing more than a 'Tall Tale' created to make a point, how does that make you feel? Is there no other way to spread awareness? Are there no REAL stories that would work just as well?

Again - David did nothing 'wrong' within the parameters of the contest. It was a fantastic speech. In the context of the event, I thought he was the clear winner. But, what if he had revealed at the close of his speech that his friend never existed? Would the impact been as strong? Would the judges have ruled the same way?

---

I am not naive enough to believe that every story out of a speaker's mouth is 100% truth. Speakers edit for maximum impact. Speakers tell stories that are metaphors to make a point. Speakers alter timelines, leave out details, and even overly glamorize results.

But when speakers outright manipulate an audience by telling stories as if they really happened to them, particularly emotional tales that will cause the audience to sympathize with the speaker when no sympathy is warranted, I believe it's betrayal. Why should I ever care about anything you say again?

What can we really do about 'The Speaker's Trust'? In the Toastmasters contest, maybe not much. Tough to verify the truth of that many speeches in such a short period of time. For professional speakers like Zig, Les, & Tony, the truth often comes out, and the audience has to decide. (I'm not, by the way, challenging these particular speakers).

'The Speaker's Trust' is a concept we have to honor within ourselves. To be faithful to our audiences, and be willing to draw the line at outright falsehoods. I don't care how good it sounds - if it isn't accurate, you're doing a disservice to your audience, and in the long run, to yourself.

SPEAK the Movie: Where Are They Now?

The 11 interviews are available for just $10 until Midnight on Aug. 27th - tonight. Available as .mp3's on your iPod, computer, or other digital devices. Click here for details.

It's been five years since the contest itself. A little over a year and a half since the movie was released. And now, just a year since 2008 World Champion of Public Speaking, star of SPEAK, passed from complications due to Lupus.

This Thursday and Saturday, the 2013 World Championship of Public Speaking takes place at the Toastmasters Int'l Convention in Cincinnati, Ohio here in the States. The beat goes on.

If you've seen SPEAK, you know that it follows, in large part, several of the Finalists before and during the contest, and LaShunda and I afterward. It's a touching, educational, and somewhat emotional film, which I compare to having open heart surgery in my review.

Like any documentary, it is a finite view into a temporary window of time for the participants - but once the cameras stop moving, their lives keep going. Robert MacKenzie went on to take 2nd in the championships in 2010. Colin, Charlie, and myself have all returned to the semi-finals. And Jock Elliott topped us all, winning the championship in 2011.

This summer, I decided it was time to catch up with everyone - provide the world with an update on the castmembers, and ask some tough questions about what it was like going through the process, and having it on display for the world, for pretty much the rest of time. The conversations were as diverse as the contestants themselves, as we discussed contest theory, real-life vs. Toastmaster speaking, bias against women speakers, and more - including parts of the movie that didn't quite represent the whole truth, vs. the reality show truth.

 

Not wanting to let myself off the hook, I let Jim Key, 2003 World Champion of Public Speaking, grill me for the better part of an hour as well.

I was also honored by the participation of the film's director, Brian Weidling, and LaShunda's sister, Sonya, who, talks about what is happening with her, LaSunda's son Dennis, and the legacy Sonya is dedicated to keeping in her sister's absence.

The interviews average about 30 minutes each, and are available for immediate download for just $10 - click here, or on the picture below. If you're curious as to 'Whatever Happened To..." or just want the inside scoop on how to become a World Champion of Public Speaking, or even a professional speaker, this series is for you.

To all the contestants in 2013, congratulations and good luck - you are all making your mark in the world, and effectively living the mantra of Speak....and Deliver!

What I Learned From Darren LaCroix Last Night

After all these years, I finally got a picture with the man, the myth, the legend.

I could have been Darren LaCroix.

In 2001, I got lost on the way to my first ever Area Level International Contest, and the winner that day was Del Hargis, who ended up on The Big Stage competing against Darren. If only I'd had GPS, it could have been me up there that day, hoisting the giant trophy and....

OK - probably not, I admit, but it's fun to think about....
I've followed Darren since that point, watched his videos, listened to virtually every product he's put out since, read his blogs and newsletters - yes, I'm a junkie. I've been lucky enough to spend time with him as a coach in 2006 the day before I took third in the world, thanks to a few last minute adjustments after working with him. He came up and encouraged me after the 2008 championships, telling me to, essentially, stop limiting myself to speaking in contests. He let himself be interviewed not once, not twice, but three times due to technical issues for an interview in my book 'Go Ahead & Laugh'.

But last night was really the first time I got to see him in action without the pressure of a World Championship on my mind - even two years ago, watching him at the Toastmasters Convention in Vegas I was in contest mode.

Now I have to admit something. I'm a tough audience. I've heard so much of it before, that I've let myself get a bit jaded when I hear the same stories time after time. That's not THEIR problem, really - it's what speakers do - share their wisdom to new audiences day after day, like each audience is brand new. And yes, I'd heard 99 percent of what Darren had said last night - whether from him or others he's learned from (and always references). Even Darren knew that - at one point, he said 'Rich, here's something I bet even YOU haven't heard me teach before' - you can bet I was listening at that point.

Last night though, I chose to attend with new eyes. Driving 90 minutes through the mountains to get there, I attended with intent - intent to be the student Darren always talks about us needing to be - like the way 2000 Champ Ed Tate sits there and takes pages of notes no matter how often he hears people.

To truly be a sponge that soaks it in, and be willing to reprocess that which I'd heard before, as well as be on the lookout for any new tidbits. Instead of an attitude of "Oh, this story again" or "Yeah, I know - heard it before, from you from everyone", which was a bit of my attitude when I watched new champ Ryan Avery a couple months back, I firmly put myself into student mode.

Darren deserved that from me, and I deserved to allow myself to experience him that way. Frankly, it opened my eyes - and affirmed, and revealed, quite a few things for me.

7 Lessons I Learned From Darren, Either Again or For the First Time
1. It's OK that I've Heard it Before. Darren described it as 'Listening and Losing' - just because we hear it doesn't mean we use it, and just because we use it a little doesn't mean me we use it enough. Listen again.

2. The Effectiveness of Holograms on Stage - building a scene on stage and leaving it there, honoring it instead of walking all over at the wrong time. Seeing it in person augmented what I'd heard on audio.

3. The marked difference between 'Gestures' and 'Expressive Movements' - and how to get that point across to my, in particular, gesture-crazed Toastmaster clients. Along similar lines, I observed a lot about his coaching style that can help me coach my own clients.

4. The Importance of Reaction - We both teach a lot about dialogue in a speech, which I preach, preach, preach, but the the REACTION to it - facially, body position-wise - and how the use of that silence, can be more effective than any other words we say.

5. Sheer Professionalism - the ability to give the same stories again and again with the energy needed for the audience who IS getting it for the first time to get the impact it needs.

6. Own the Information Darren referenced at least 6 or 7 other speakers/mentors/coaches in his presentation - never acting like he had invented all this himself. Indeed, I think the ancient Greeks had a lot to say about speaking back in the day. He couldn't know the background of each person in the audience, so he taught it from within, from his own experience, so the audience could receive it from his perspective. Two of his points, Craig Valentine's 'Tap & Transport' and Patricia Frippe's 'Sameness is the enemy of the speaker' shown stronger to me last night through his presentation then the many audios I've heard talk about these from the speakers themselves.

7. New & Brilliant Not Required - A hair different from the first point in this string, but maybe this one should be just for me. Yes, I've studied speaking for years. Yes, I've heard and read and watched a ton. Yes, I even have some good ideas on my own. But keeping up walls to relearning and reinforcing, even under the guise of 'always looking for something new and brilliant' doesn't help anyone. After all, yesterday's truly brilliant ideas won't lose their shine, and tomorrow's brilliant ideas probably owe a great deal to yesterday.

Reading this back to myself, I have to admit it sounds more like a self-exploratory journal entry than a teaching post. Maybe I'm the only one who struggles with some of this stuff like ego and disappointment and pride every now and again. But hey, someone's got to take it on the chin, so that you don't have to, right?

Would love your thoughts today, even in the form of psuedo-psychoanalysis. In the meantime, keep learning - from me, from Darren, from Tom Antion, from Doug Stevenson, from Avish Parashar, from whoever you want to, have access to, and, most importantly, are willing to listen and learn from. Again and Again and Again.

Bullet Points Are Not Enough

No, bullet points are not enough.

Are you talkin' to me? Or are you talkin' AT me?

It's the big difference between speaking and lecturing.
Between telling and teaching.
Between preaching and inspiring.

But it can be so easy to miss. The Art of Conversation from stage. Just writing that title makes me want to go write a book, but right now you don't have the time to read one, do you? You're here, you want it quick and dirty, and you want it now, right?

See what I did there?
I didn't tell you, I asked you. I tried to get into your head. I looked for agreement. I could have bullet pointed the process - but I would have missed the opportunity to connect with you, to throw in some faint sarcasm, and be real with you.

Same thing goes on stage. It's easy to get wrapped up in all you want to tell your audience. You've got expertise, after all. You're stories are interesting, and you've worked your tail off on them. And they are the ones who brought you in, so they must want you to regale them with knowledge every second, to tell them exactly where they are, how they got there, and why they need to move...right?

Well, sorta.
They do want to hear you, yes. They are praying you're interesting and funny and can give them something new. But they also desperately want you to understand them, to relate to them, even, in some cases, to approve of them, before they are willing to let you actually change them.

Bullet points don't change people, conversations do. Explain. Cajole. Tell stories. Ask questions. Bring up their emotions, their doubts, their fears, their longings, and follow up by reminding them of their victories, their strengths, and their possibilities.

You might be in front of your audience, but your message must be inside your audience. Talk to them. Only then will you truly learn to Speak....& Deliver.

Arrogance vs. Confidence - What Are You Showing From the Stage?

Thinking you can have that many letters, for starters...

There is often a fine line between arrogance and confidence, a line that can be easily crossed without intent, and even without knowledge. This is true in real life, and true, certainly, in speaking.

Speakers actually end up running closer to the line than the average person on a more regular basis. It takes a large amount of confidence just to get up in front of others and espouse our thoughts, ideas, and information to others, much less do it in a memorable, effective way. Confidence that can easily drift into, or be mistaken for, Arrogance.

Arrogance isn't a universal perception, either. I've seen speakers that I consider arrogant that the people next to me, or friends from the audience I've talked to afterwards, simply adored. 'That's just his schtick' was essentially the defense - which also means that speaker has created enough equity either in the past or during the actual presentation for what I perceived as arrogance to be seen as confidence, or style, by others. In fact, I had no real problem with the content of this speaker. It was quite valuable. But for me, the style was aggravating, self-serving, and grandstanding. My perception, colored by my experiences and preferences.

I asked some folks on facebook & twitter what they thought made a speaker Arrogant, and I received a myriad of answers. One of which involved the use of big words like 'myriad'...

36 Ways to Be Arrogant on Stage

1. The speaker is always the hero - Derick Dickens

2. A speaker who preaches: 'You should do this' - Jeffrey Brown, Attie Ringo

3. Berating your audience (something I thought the afore-mentioned speaker did) - VJ Sleight

4. When the personality is bigger than the story (ex: Donald Trump) - David Hollingsworth

5. Being 'holier than thou' - Renee Groom-Romano

6. Talking about what they 'did' instead of what they learned - Leslie Jacobsson Keating, Ann Ang

7. Overuse of first-person pronouns - Richard Daugherty

8. Being spammed with sales both during and after the event - Kevin Doyle

9. Not adapting a speech to the audience - Rich Hopkins (not me - another Rich Hopkins!)

10. Showing off physically while demeaning the audience as lazy - Bronwyn Roberts

11. Speakers who are their own gurus - Heather Adair Hawkins

12. Doesn't show they care for the audience - Colin Emerson

13. Making the audience stand and give a standing ovation, then saying 'now they (the speaker) have to earn it - Michelle Mazur

14. Making jokes at the expense of a group of other people - Natalie Chance Palmer

15. Condescension - 'You don't know this yet, but I will enlighten you' - Tony Cortes

16. Attacking people for technical problems during the speech - Daren Wride

17. Assuming the audience doesn't know the topic well - Peggy Carr

18. Unwilling to fully connect with the audience - Thomas Lindaman

19. Insincerity - Terry Canfield

20. Not respecting the audience's time - David A. Berkowitz

21. Believing their own press - Felicia Slattery

22. Believing their knowledge makes them superior - Lloyd Smith

23. Self-righteous tone of voice - Joyce Feustel

24. Taking themselves too seriously - Cybele Antonow

25. The 'Hard Sell' - Bob Jensen

26. Lack of eye contact - LaMont D. Snarr

27. Ending sentences with 'mmm-kay' or 'right?' to gain agreement - Syrena Glade

28. Physically pacing the stage without purpose - LaMont D. Snarr

29. Sweeping statements - 'Everyone does' or 'Everyone knows' - Dawna Bate

30. Finger pointing in a preaching/shaming manner - Chantal Heurtelou Coutard

31. Using foul language or sexual references - Maureen Zappala

32. Leaning against the lecturn on one elbow - Iain Wayfarer Gorry

33. Assumption of knowledge/not explaining jargon - Jennifer Haston

34. Spread out leg stance with arms crossed - Tracie TK O'Geary

35. Pretending that what worked for them will work for all - @icpchad (on Twitter)

36. And, my personal favorite show of arrogance - laughing at yourself, incessantly, onstage.

Bwah-ha-ha-ha! ROFL! - oh wait, I'm laughing at my own blog...

Wow. That's a lot of actions and attitudes to avoid. And many of them are perception-based - what one person views as arrogance another might view as fear (lack of eye contact) or 'part of the job' (the 'hardsell' and 'spammy follow-ups). Some may be culturally based (finger pointing, stance) or simply preferentially based (swearing, a preaching style). Others are character-based, such as how you react in a negative situation (tech failure).

Most seem to be steeped in one simple concept - caring more about yourself and your message than your audience. That's really the heart of arrogance, isn't it?

Arrogance is a danger we all face as speakers, and we won't be able to avoid members of our audience occasionally feeling that we are arrogant, even if we are extremely humble and authentic as a general rule. And those are, by the way, good general rules to follow.

The speaker I felt was arrogant may not be an arrogant human being, it may have been my perception. I have certainly been considered arrogant on occasion, and with due cause every now and again. Have you ever crossed the line, ever so slightly? Were you called on the carpet for it?

The lessons here seem clear - keep your heart with the audience at all times in every way. Even if you have a schtick, like a Larry Winget, who is often outright rude to his audiences, EARN the right by overtly caring first. While you can't control what each audience member thinks, or understand and tailor yourself to the experiences and, perhaps, their insecurities coloring the reception of your message and delivery, you CAN control your intention, your content, and your delivery style.

In the words of Theodore Roosevelt - "People don't care how much you know until they know how much you care". And if you don't care, you shouldn't be on stage.

When have you experienced an arrogant speaker? Share your stories below!

And the go and be confident while you Speak...& Deliver!